Customer Cancellation

As a general rule, you shall not be entitled to cancel your order once placed. You may choose to cancel your order only within one-minute of the order being placed by you. However, subject to your previous cancellation history, My Fishwala reserves the right to deny any refund to you pursuant to a cancellation initiated by you even if the same is within one-minute.

If you cancel your order after one-minute of placing it, My Fishwala shall have a right to charge you 100% of the order amount as the cancellation fee, with a right to either not to refund the order value in case your order is prepaid or recover from your subsequent order in case your order is postpaid, to compensate our delivery partners.

Non-Customer Cancellation

My Fishwala reserves the right to charge you a cancellation fee for the orders constrained to be canceled by My Fishwala for reasons not attributable to My Fishwala, including but not limited to:

1. In the event, if the address provided by you is either wrong or falls outside the delivery zone;
2. Failure to contact you by phone or email at the time of delivering the order booking;
3. Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or unavailability of all the items ordered by you at the time of booking the order;
4. Unavailability of all the items ordered by you at the time of booking the order. However, in the unlikely event of an item on your order being unavailable, My Fishwala will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund to an amount up to 100% of the Base order value