You may be entitled to a refund (store credit) for prepaid orders post deduction of cancellation fee as described in Section 1.B above or in a manner as deemed fit by My Fishwala in its sole discretion. You shall also be entitled to a refund of proportionate value in the event packaging of an item in an order or the complete order, is either tampered or damaged and you refuse to accept at the time of delivery;

You may be entitled to a refund up to 100% of the Base order value if My Fishwala Delivery Partner fails to deliver the order to you due to a causes attributable to My Fishwala, however, such refunds will be assessed on a case to case basis by My Fishwala. Note: We do not penalize the Delivery Partner for the delay, caused due to external factors

Our decision on refunds shall be final and binding.

In case of payment at the time of delivery, you will not be required to pay for :

1. Orders where packaging is either tampered or damaged at the time of delivery;
2. Wrong order being delivered; or
3. Items missing from your order at the time of delivery.

Provided the same is communicated to My Fishwala Customer Care before the order is marked delivered.

Brand - Myfishwala.com is wholly owned by MSL Marine Agro Pvt Limited.

Legal Jurisdictions - limited to All courts in Kolkata, West Bengal.